Applies to: All delivery riders working with or on behalf of Foodify

 

1. Rider Eligibility

• Must be at least 18 years old.
• Must possess a valid government-issued ID.
• Must have access to a functional smartphone.
• Must own or have consistent access to a working bike, motorcycle, or other delivery-approved vehicle.
• Must provide proof of any required licenses or permits, depending on the region.

2. Code of Conduct

Riders are expected to:

• Be professional, polite, and respectful at all times.
• Dress neatly and wear branded gear (if provided).
• Handle food and groceries with care and hygiene.
• Refrain from smoking, eating, or tampering with customer orders.
• Avoid rude behavior, harassment, or any form of misconduct.

3. Delivery Process

• Accept only delivery requests assigned via the official app/platform.
• Confirm pickup and delivery promptly within the given time window.
• Verify customer details before handing over any order.
• Notify the support team immediately if there is an issue with delivery.

4. Safety and Hygiene

• Follow all road safety rules and traffic regulations.
• Keep delivery bags clean and sanitized.
• Use helmets and safety gear while riding.
• Do not consume alcohol or drugs during working hours or before a delivery.

5. Payments and Incentives

• Riders will receive a delivery fee per order completed, based on distance and volume.
• Bonuses may apply for peak hours or excellent performance.
• Payments are processed on a weekly or bi-weekly basis.

6. Penalties and Termination

Violations of this policy may result in:

• Temporary suspension
• Permanent removal from the rider network
• Legal action if misconduct results in harm or fraud

Examples of violations include:

• Theft, fraud, or tampering with orders
• Repeated late deliveries without valid reason
• Disrespecting customers or staff
• Unsafe riding behavior

7. Customer Privacy

• Keep all customer information (addresses, phone numbers, etc.) confidential.
• Never share or use customer data for personal purposes.

8. Communication

• Stay responsive during delivery shifts.
• Use professional language when speaking with customers or support.
• Keep your device charged and app notifications enabled.

9. Rider Support

We are here to help! Riders can contact support for help with:

• App or order issues
• Route assistance
• Payment inquiries
• Emergencies

By continuing to accept delivery jobs with Foodify, you agree to follow this Rider Policy.